Frequently Asked Questions

Everything you need to know about bringing nature into your home.

How do you ensure plants arrive safely during shipping?

We use specialized eco-friendly packaging designed to lock the pot in place and protect the foliage. Each plant is hydrated before transit and insulated to maintain a stable temperature throughout its journey.

What is your 30-day happiness guarantee?

If your plant arrives damaged or dies within 30 days of arrival, we will replace it for free. Just send a photo of the plant to our support team and we will handle the rest.

Do you offer advice on how to care for my new plants?

Absolutely. Every Paraíso plant comes with a digital care guide tailored to its specific species, including light requirements, watering schedules, and humidity tips.

Where do you source your indoor plants?

We partner with sustainable local nurseries and expert growers who prioritize organic pest management and high-quality soil compositions.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. Once a plant has been prepared for shipment, we are unable to make changes to ensure the health of the live specimen.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna for larger home transformations.